Terms of Service

Please read these Terms carefully. Section 22 contains an arbitration agreement and class action waiver that affects your legal rights. You may opt out within 30 days of accepting these Terms (Section 22.6).

1. Agreement and Eligibility

1.1 These Terms of Service ("Terms") are a binding agreement between you and CRELookup, LLC, doing business as CRElookup ("CRElookup," "we," "us," or "our"). They govern your access to and use of crelookup.com, our CRM tools, our mobile applications, our social feed and messaging features, our AI features, and all related services (together, the "Services").

1.2 By clicking "I agree," creating an account, or using the Services, you accept these Terms and the documents they incorporate: our Privacy Policy, the Listing Policies (Section 6), the Community Standards (Section 7), and, if you use Auctions, the Auction Terms in Section 24. If you use the Services on behalf of a company, you confirm that you have authority to bind it, and "you" includes that company.

1.3 You must be at least 18 years old and able to form a binding contract. The Services are intended for commercial real estate professionals, owners, investors, tenants, and other business users. We do not knowingly collect information from anyone under 18.

1.4 The Services are controlled from, and directed to users in, the United States. Properties located outside the United States may be listed only where we expressly enable it, and you are responsible for complying with the laws of every jurisdiction that applies to your activity.

1.5 We may update these Terms from time to time. For material changes we will give at least 30 days' notice by email or in the Services where practical. Your continued use after the effective date of a change means you accept it. If you do not agree, stop using the Services and close your account.

2. Definitions

"Account" means your registered profile on the Services. "Broker" means a user who identifies as a licensed real estate broker, salesperson, or agent. "Buyer" means a user who searches for, evaluates, or inquires about properties or businesses. "Seller" means an owner or authorized representative who offers a property for sale or lease. "Listing" means any offering of property, space, business, note, or auction lot posted on the Services. "Content" means all information available through the Services, including Listings, photographs, videos, documents, offering memoranda, comps, maps, reports, directory data, and posts. "User Content" means Content that you or other users submit, post, upload, or send through the Services, including posts, comments, reactions, profile information, and messages. "Social Features" means the feed, profiles, following, comments, reactions, sharing, and similar features. "AI Features" means any feature that uses machine learning or generative AI, including automated assistants that draft or send messages.

3. Accounts and Security

3.1 You must provide accurate, current, and complete registration information and keep it updated. You may not create an account using a false identity, impersonate another person or company, or hold more than one account without our permission.

3.2 You are responsible for all activity under your Account. Keep your credentials confidential, do not share them, and notify us immediately at info@crelookup.com if you suspect unauthorized access. We are not liable for loss caused by your failure to protect your credentials.

3.3 If you sign in through a third-party identity provider (for example Google, Apple, LinkedIn, or Facebook), you authorize us to receive the profile information that provider shares, and your use of that provider remains subject to its own terms.

3.4 Team accounts: if you invite teammates or assistants, you are responsible for their compliance with these Terms and for the permissions you grant them.

4. Account Types

4.1 Buyers and visitors may search and view Content, save searches, follow users, message other users, and use Social Features, subject to these Terms. Some Content is reserved for registered or paying members.

4.2 Sellers and Brokers may create Listings, post to the feed, use CRM and marketing tools, and communicate with prospects, subject to Sections 5 through 10.

4.3 We may limit features, volume, or visibility by account type, plan, verification status, or risk level.

5. Brokers, Agents, and Professional Responsibility

5.1 If you identify as a Broker, you represent and warrant that you hold every license required in each jurisdiction where you operate, that your license is active and in good standing, and that you will comply with applicable real estate laws, licensing rules, advertising rules, and brokerage supervision requirements. You must display your brokerage name and license information where the law requires it.

5.2 We may, but are not obligated to, verify licenses. We are not responsible for any user's licensure, conduct, or representations. You should independently confirm the license status of any professional you engage.

5.3 CRElookup is a technology platform. We are not a real estate broker, agent, appraiser, lender, escrow agent, attorney, or investment adviser. We do not represent any party, are not a party to any transaction between users, and do not negotiate, guarantee, or close deals. Using the Services does not create a brokerage, agency, fiduciary, or advisory relationship with us.

5.4 You are solely responsible for commission arrangements, co-brokerage terms, listing agreements, disclosures, and compliance in every transaction you pursue through the Services.

5.5 You must comply with the federal Fair Housing Act, the Equal Credit Opportunity Act, and applicable state and local anti-discrimination laws in your Listings, posts, messages, and automated communications, including for residential-income property. You may not state or imply a discriminatory preference or limitation.

6. Listings and Listing Policies

6.1 Accuracy and authority. You represent and warrant that you own or are authorized to market each Listing and all content in it, that the information is accurate, complete, and not misleading, and that you will remove or update a Listing promptly when the property is sold, leased, withdrawn, or materially changes.

6.2 Required information. Each Listing must include the physical property address (or an intersection or APN for land or proposed construction), a valid asking price or rental rate, accurate property type and size, and any other field we mark as required. You may not conceal the address with terms such as "confidential," "call broker," or "withheld." Listings with missing, illogical, or $0 pricing may be removed.

6.3 Commercial properties only. The Services are for commercial real estate. Single-family residences are not permitted unless offered as residential income property in the proper category. Business-for-sale Listings must include commercial real estate being sold.

6.4 No duplicates or billboards. You may not post the same property or space more than once at the same time, post sold or off-market properties for advertising purposes, or list total available space that exceeds the building or floor size.

6.5 Descriptions and keywords. Descriptions must describe the property only. Do not include contact details, company promotion, or third-party links in the description field. Do not insert irrelevant keywords, property types, or locations to gain search visibility.

6.6 Photos, videos, and documents. Media must depict the listed property and must be yours or properly licensed for use on the Services. You may not upload documents containing confidential third-party information, tenant personal data, or material you are contractually prohibited from sharing. Offering memoranda and financial documents you upload are your responsibility, including their accuracy and any confidentiality or NDA terms you attach.

6.7 Review and enforcement. We may review, edit formatting, reject, reclassify, merge, hide, or remove any Listing at our discretion, with or without notice, if it violates these Terms or the Listing Policies or is inaccurate, duplicative, misleading, or unlawful. Where practical we will tell you why and how to fix it. If you change a critical field that conflicts with verified property-level data, we may review and revert it.

6.8 Auctions. Auctions are governed by Section 24 (Auction Terms), which controls over the rest of these Terms on auction matters. To bid you must register, complete identity and funds verification, place a refundable bidder deposit with an independent escrow agent, and accept Section 24. A bid is a binding offer to buy, and a winning bidder must complete the purchase on the stated terms. We provide the platform, are not the buyer or seller, and do not guarantee any bid, sale, title, escrow outcome, or closing.

7. Social Features and Community Standards

7.1 What the feed is for. The Social Features exist so professionals and buyers can share property updates, market insights, deal news, and business content. Posts must be relevant, truthful, and professional.

7.2 You may not post, send, or share content that:

• is unlawful, fraudulent, deceptive, or misleading, including fake Listings, fake testimonials, "bait" pricing, or false claims about a property, license, or transaction;
• infringes any copyright, trademark, privacy, publicity, or other right, including photos taken from other websites, MLS feeds, or competitors without permission;
• harasses, threatens, bullies, stalks, defames, or discriminates against any person or group, or contains hate speech, graphic violence, or sexually explicit material;
• discloses personal information of others (such as home addresses, financial account details, or tenant data) without their consent, or contains confidential or insider information you have no right to share;
• promotes securities, loans, or investment offerings in violation of securities laws, including unregistered offerings, guaranteed returns, or solicitations to the general public that the law does not permit;
• attempts phishing, wire-fraud, or payment-redirection schemes. You must not ask anyone to send funds to an account that was not verified through a trusted channel;
• is spam, including repeated, unsolicited, off-topic, or bulk promotional posts, comments, or messages, and engagement manipulation such as fake accounts, purchased followers, or coordinated inauthentic activity;
• contains malware, or attempts to disrupt, scrape, probe, or gain unauthorized access to the Services or other users' accounts.

7.3 Impersonation and authenticity. Profiles for brokers and companies must represent the real person or business. Do not use another person's name, photo, license, or brokerage identity.

7.4 Blocking and controls. You may block users, mute accounts, restrict who may message you, and control what appears on your profile, as the Services allow.

7.5 Reporting. You can report any post, comment, message, Listing, or profile using the in-app report tool or by emailing info@crelookup.com. We review reports and may remove content, limit features, or suspend accounts. We aim to respond to serious reports promptly, but we do not guarantee any particular response time and are not required to take action on any report.

7.6 Moderation. We may use manual review and automated tools to detect violations. We may remove or restrict content, reduce its visibility, or suspend accounts at our discretion. We have no duty to monitor User Content and are not responsible for what users post. Posts and messages are statements of the user, not of CRElookup.

7.7 Not an offer or advice. A post on the feed is not an offer to sell securities or real estate, is not investment, legal, tax, or financial advice, and should not be relied on as such.

8. Your Content and Our License

8.1 Ownership. You keep ownership of your User Content. We do not claim ownership of your Listings, photos, posts, or documents.

8.2 License to us. You grant CRElookup a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, adapt, format, translate, display, distribute, and otherwise use your User Content to operate, secure, improve, and promote the Services. This includes showing Listings and public posts to other users, in search results, in notifications, in emails and marketing, in social media promotions of the platform, and in syndication partners we select, and creating thumbnails and previews. For private messages and non-public documents, the license is limited to operating, securing, and supporting the Services, and complying with law.

8.3 Duration. This license ends when you delete the content or close your Account, except that (a) content others have shared, reposted, or quoted may remain visible, (b) we may keep backup and archival copies for a reasonable period, and (c) we may retain content as needed for legal, fraud-prevention, safety, or dispute-resolution purposes.

8.4 Your promises. You represent that you have all rights and permissions needed to post your User Content and grant this license, including rights from photographers, videographers, models, property owners, and any person identifiable in your content, and that your content does not violate law or any third-party right.

8.5 Aggregated data. We may create and use de-identified or aggregated data derived from the Services, including market statistics and usage analytics, for any lawful purpose.

8.6 Copyright complaints (DMCA). If you believe content on the Services infringes your copyright, send a notice to our designated agent containing: your signature; identification of the work; identification of the material and where to find it; your contact details; a statement of good-faith belief that the use is unauthorized; and a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner. Designated agent: CRELookup, LLC, 325 S College Avenue, Indianapolis, IN 46202, info@crelookup.com. If you believe content was removed by mistake, you may send a counter-notice in the form required by 17 U.S.C. § 512(g), and we may restore the content as the law provides. We will terminate the accounts of repeat infringers in appropriate circumstances.

9. Messaging, Calls, Email, and Marketing Tools

9.1 Platform messages. In-app messages and notifications are part of the Services. You consent to receive transactional communications from us, such as account, security, listing, and inquiry notices.

9.2 Consent for texts and calls. By giving your phone number and agreeing to be contacted, you consent to receive calls, text messages (SMS/MMS), and WhatsApp or similar messages from us, and from Brokers and Sellers you contact or follow through the Services, including messages sent using automated technology or an AI assistant, about properties, inquiries, and your activity. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out of texts or use the in-app settings, and reply HELP for help. Opting out of marketing messages does not stop transactional messages.

9.3 Senders' obligations. If you use our tools to contact others, you are solely responsible for having valid consent and for complying with the Telephone Consumer Protection Act, the CAN-SPAM Act, the Telemarketing Sales Rule, state telemarketing and "mini-TCPA" laws, Do-Not-Call rules, WhatsApp and carrier policies, and similar laws. You must honor opt-outs promptly, identify yourself, and include required disclosures and an unsubscribe method in commercial email. You may send email through the Services only to people who have consented or with whom you have an existing business relationship.

9.4 Uploaded contact lists. Contact lists you upload to marketing or CRM tools belong to you. You represent that you collected them lawfully and may use them for the purposes you choose. We process them on your behalf to provide the Services and will not use them to market to those contacts.

9.5 Recording and monitoring. Calls, voice messages, and video features may be recorded or transcribed by us or by the Broker or Seller you contact. Where the law requires all-party consent, you agree to inform participants, and by participating you consent to recording. You may not record others through the Services without legally required consent.

9.6 No spam. You may not use the Services to send unsolicited commercial messages, chain messages, or bulk messages to people who have not asked to hear from you. We may rate-limit or block messaging and revoke messaging privileges.

10. AI Features and Automated Assistants

10.1 Some features use artificial intelligence, including assistants that summarize documents, answer questions about a Listing or offering memorandum, score leads, schedule tours, and draft or send messages on behalf of a Broker or Seller.

10.2 Disclosure. When you communicate with an automated assistant, we will identify it as automated where the law requires. You agree that messages from a Broker's or Seller's assistant are sent on that person's behalf, and you may ask to speak with a human at any time.

10.3 Accuracy. AI output may be inaccurate, incomplete, outdated, or inappropriate. It is not legal, financial, tax, valuation, engineering, environmental, or investment advice. You must independently verify any AI output, including document summaries, numbers, availability, and pricing, before relying on it or making a decision.

10.4 Responsibility of the account holder. If you configure an assistant to act for you, you are responsible for its settings, the content it sends, and the commitments it makes in your name, as if you had sent them yourself. An assistant will not be authorized to bind you to a contract, change price, or waive terms unless you expressly enable that. We recommend that you review its activity regularly.

10.5 Your inputs and our use. We may process your content and activity with AI service providers to provide the Services. We will not use your private messages or non-public documents to train generative AI models made available to other customers without your permission, except to the extent permitted in our Privacy Policy. We may use de-identified and aggregated data to improve the Services.

10.6 Prohibited AI uses. You may not use AI Features to deceive people about who they are talking to, to produce discriminatory or unlawful content, to generate fake Listings or reviews, or to circumvent our safeguards.

11. Privacy, Tracking, and Analytics

11.1 Our Privacy Policy explains what we collect and how we use it. We collect usage data, such as pages viewed, time on page, searches, saved items, messages, and actions taken, and we use it to run the Services, to personalize and rank content, to power AI Features and lead insights, to prevent fraud, and to improve the platform.

11.2 Sharing with Brokers and Sellers. When you view a Listing, request information, or contact someone, you agree that we may share your contact details and relevant activity (for example, which Listings you viewed and whether you opened a document) with the Broker or Seller of that Listing and their authorized assistants, so they can respond to you.

11.3 Your choices. Depending on where you live, you may have rights to access, correct, delete, or opt out of the sale or sharing of your personal information. See the Privacy Policy or contact info@crelookup.com.

11.4 Cookies and similar technologies are used as described in the Privacy Policy and cookie settings.

12. Third-Party Data, Maps, and Information

12.1 The Services display information from users, public records, government sources, and third-party providers, including property data, demographics, flood zone, zoning, traffic, environmental, ownership, and sales comparable information ("Property Data").

12.2 Property Data is provided for general information and initial screening only. We do not guarantee that it is accurate, current, complete, or suitable for any purpose. Flood zone, zoning, and similar information is not an official determination. Obtain a flood determination, survey, appraisal, title review, zoning verification, environmental assessment, and legal advice from qualified professionals.

12.3 Listing information is supplied by users. We do not verify it and are not responsible for it. You should conduct your own due diligence before any transaction, including inspection of the property, financial records, leases, title, and condition.

12.4 Some Content is subject to the terms of the data provider, which may restrict how you use it. You must follow those restrictions.

13. Use of Content and Prohibited Conduct

13.1 License to you. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services and Content for your own internal business purposes.

13.2 You may not:

• copy, scrape, crawl, harvest, or mine the Services or Content using robots, spiders, scripts, browser extensions, or other automated means, or use the Services to build or enrich a database or competing product, whether manually or by automated means;
• republish, redistribute, resell, sublicense, publicly display, or create derivative works from Content, or use Content in connection with any other listing service or directory;
• use Content or Services to compete with CRElookup, or access the Services to monitor their availability, performance, or functionality for a competitive purpose;
• bypass, probe, or test any security, access, rate-limit, or paywall control, or access non-public areas, systems, or data;
• reverse engineer, decompile, or attempt to extract source code, models, or prompts, except where the law prohibits this restriction;
• remove or alter proprietary notices, watermarks, or attribution;
• use the Services to violate any law, contract, or the rights of others, or to send malware, or to interfere with other users or our infrastructure;
• use Content, user data, or contact information to send unsolicited commercial messages, or contact users outside the Services after they have told you to stop;
• use Content to train, fine-tune, or improve any AI or machine-learning model without our written permission.

13.3 Confidential member content. Content reserved for members (such as directory information, comps, and non-public documents) is confidential and proprietary to CRElookup or its licensors. You must not disclose it to third parties.

13.4 We may investigate violations and cooperate with law enforcement.

14. Fees, Subscriptions, and Refunds

14.1 Certain features require payment. Fees, billing cycles, and plan limits are shown at purchase or in your order form. Unless stated otherwise, fees are in U.S. dollars and exclude taxes, which you must pay.

14.2 Automatic renewal. Subscriptions renew automatically for the same term until cancelled. Before you subscribe we will show you the price, renewal term, and how to cancel. You may cancel at any time in Account Settings or by emailing info@crelookup.com before the next renewal date, and cancellation takes effect at the end of the current term unless the law requires otherwise. We will send a reminder before annual renewals where the law requires it.

14.3 Payment. You authorize us and our payment processors to charge your payment method for all fees. You are responsible for failed or disputed charges. We may suspend paid features for non-payment after notice.

14.4 Refunds. Except as required by law or stated in your order, fees are non-refundable.

14.5 Price changes. We may change prices for future terms with at least 30 days' notice.

14.6 Mobile app purchases made through Apple or Google are billed and managed under their terms.

15. Mobile Applications

15.1 We grant you a limited, non-transferable license to use our mobile apps on devices you own or control, for their intended purpose and in accordance with these Terms and the usage rules of the app store you use.

15.2 Apple App Store. If you download the app from the Apple App Store, you acknowledge that these Terms are between you and CRElookup, not Apple; Apple has no obligation to provide maintenance or support; if the app fails to conform to any applicable warranty, you may notify Apple for a refund of the purchase price, if any, and Apple has no other warranty obligation; we, not Apple, are responsible for your claims relating to the app, including product liability, legal or regulatory compliance, and consumer protection claims, and for any third-party intellectual property claims; you represent that you are not located in a country subject to a U.S. embargo or on a U.S. prohibited-party list; you must comply with applicable third-party terms; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

15.3 Google Play. If you download the app from Google Play, you must also comply with Google Play's terms.

15.4 Permissions. The app may request access to your camera, photos, location, contacts, notifications, or microphone. You control these in your device settings, and some features will not work without them.

16. Our Intellectual Property and Feedback

16.1 The Services, including software, design, text, graphics, logos, databases, compilations, and CRElookup trademarks, are owned by CRElookup or its licensors and protected by law. Except for the limited rights granted here, no rights are transferred to you.

16.2 If you give us ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without obligation or compensation to you.

17. Third-Party Services and Links

The Services may link to or integrate with third-party sites, tools, payment processors, messaging providers, mapping services, and data providers. We do not control them and are not responsible for their content, security, or practices. Your use of them is at your own risk and subject to their terms.

18. Suspension, Termination, and Account Deletion

18.1 You may stop using the Services and delete your Account at any time through Account Settings or by contacting us. Deleting an account does not cancel any amounts owed.

18.2 We may suspend, restrict, or terminate your Account or access, or remove content, with or without notice, if we believe you have violated these Terms, created risk or legal exposure for us or others, engaged in fraud or illegal activity, failed to pay, been inactive for an extended period, or if required by law or a government authority, or if we discontinue the Services. Where practical and lawful, we will tell you the reason and, for serious cases, allow you to submit an appeal at info@crelookup.com.

18.3 On termination your license to use the Services ends. We have no obligation to retain or forward your content. Sections that by their nature should survive, including Sections 8, 11 to 13, 16, and 19 to 25, survive termination.

19. Disclaimers

THE SERVICES, CONTENT, USER CONTENT, PROPERTY DATA, AND AI FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, CRELOOKUP DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY LISTING OR USER IS GENUINE, OR THAT ANY TRANSACTION WILL OCCUR OR SUCCEED. WE ARE NOT RESPONSIBLE FOR THE CONDUCT, STATEMENTS, OR CONTENT OF ANY USER, ONLINE OR OFFLINE. YOU USE THE SERVICES AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE MAY NOT APPLY TO YOU.

20. Limitation of Liability

20.1 TO THE FULLEST EXTENT PERMITTED BY LAW, CRELOOKUP AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, DATA, OR TRANSACTIONS, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

20.2 OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) US$100.

20.3 These limits do not exclude liability that cannot be excluded by law, such as liability for fraud or willful misconduct, and apply regardless of the legal theory. We are not liable for any loss arising from your dealings with other users, including fraud, misrepresentation, failed transactions, or wire-transfer losses.

21. Indemnification

You will defend, indemnify, and hold harmless CRElookup and its affiliates, officers, directors, employees, and agents from any claim, loss, liability, damage, and expense (including reasonable attorneys' fees) arising from your User Content, your Listings, your messages (including those sent by an assistant you configured), your violation of these Terms or the law, your violation of any third party's rights, or your dealings with other users. We will notify you of the claim, and we may take control of the defense at your expense.

22. Dispute Resolution, Arbitration, and Class Action Waiver

22.1 Informal resolution first. Before filing any claim, you agree to send a written notice describing the dispute and your desired outcome to info@crelookup.com, and to work with us in good faith for at least 30 days to resolve it.

22.2 Binding individual arbitration. Except as stated in 22.5, any dispute between you and CRElookup arising out of or relating to these Terms or the Services ("Claims") will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or, if you are an individual using the Services primarily for personal purposes, its Consumer Arbitration Rules), before one arbitrator. The Federal Arbitration Act governs this section. The arbitrator decides all issues, including the scope and enforceability of this agreement. Hearings will be held by video or telephone, or in Marion County, Indiana, or another location we agree on. Judgment on the award may be entered in any court with jurisdiction.

22.3 Class action and jury waiver. TO THE EXTENT PERMITTED BY LAW, YOU AND CRELOOKUP WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Claims may be brought only on an individual basis, and the arbitrator may not consolidate claims or award class-wide relief. If this waiver is found unenforceable as to a claim, that claim must be heard in court and not in arbitration.

22.4 Costs. AAA fees will be allocated under the applicable AAA rules. Each party bears its own attorneys' fees unless the law or the arbitrator's rules provide otherwise.

22.5 Exceptions. Either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive or equitable relief in court to stop actual or threatened infringement or misuse of intellectual property, unauthorized access or scraping, misappropriation of trade secrets, or violations of Section 13.

22.6 30-day opt-out. You may opt out of arbitration and the class waiver by emailing info@crelookup.com with the subject "Arbitration Opt-Out," your name, and your account email within 30 days after you first accept these Terms. Opting out does not affect any other part of these Terms.

22.7 Governing law and venue. The laws of the State of Indiana, without regard to conflict-of-law rules, govern these Terms, except that the Federal Arbitration Act governs Section 22. For any claim not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Marion County, Indiana.

22.8 Time limit. To the extent the law allows, any Claim must be filed within one year after it arose.

23. General Terms

23.1 Entire agreement. These Terms, with the policies they reference, are the entire agreement between you and us about the Services and replace any prior agreements. Specific written agreements you sign with us for particular products control over these Terms where they conflict.

23.2 Severability and waiver. If a provision is held unenforceable, it will be enforced to the maximum extent allowed and the rest remains in effect. Our failure to enforce a right is not a waiver.

23.3 Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, financing, or sale of assets, or to an affiliate.

23.4 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of third-party infrastructure, natural disasters, war, labor disputes, or government action.

23.5 Electronic communications and notices. You consent to receive notices electronically, by email to your Account address or through the Services. Notices to us must be sent to info@crelookup.com with a copy by mail to the address below.

23.6 Export and sanctions. You represent that you are not located in, or ordinarily resident in, a country subject to U.S. sanctions or embargoes, and are not on any U.S. restricted-party list (including OFAC's Specially Designated Nationals list). You will comply with U.S. export, sanctions, anti-money-laundering, and anti-corruption laws.

23.7 Beta features. We may offer features labeled beta or preview, which are provided as is, may change or end at any time, and may have additional terms.

23.8 No third-party beneficiaries, except as stated in Section 15.2 and for our indemnified parties.

23.9 Accessibility and language. We aim to make the Services accessible. If you need an accommodation, contact us. The English version of these Terms controls if there is a translation.

23.10 California users. California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or 1-800-952-5210.

24. Auction Terms

Important. A bid is a binding offer to buy. If your bid wins, you are legally committed to complete the purchase on the terms shown for that auction. Read this Section 24 and the listing's Auction Notice before you register or bid.

24.1 Scope and Relationship to Other Terms

24.1.1 This Section 24 (the "Auction Terms") applies to every auction, bid, and auction-related transaction on CRElookup ("Auctions"). If it conflicts with another part of these Terms on an auction matter, this Section 24 controls. If the Auction Notice or the Purchase Agreement for a specific property conflicts with it, the Auction Notice and Purchase Agreement control for that property.

24.1.2 Our role. CRElookup provides the technology platform on which Sellers and their licensed auctioneers or brokers conduct Auctions. Unless the Auction Notice says otherwise, CRElookup is not the seller, buyer, broker, escrow agent, title company, or lender, is not a party to the Purchase Agreement, and does not guarantee that any sale will close.

24.2 Definitions

"Seller" is the owner, or a person with authority to sell, who offers a property in an Auction. "Bidder" is a verified user who places or may place a bid. "Winning Bidder" is the Bidder with the highest valid bid when the Auction closes, subject to any reserve. "Winning Bid" is that amount. "Buyer's Premium" is the fee added to the Winning Bid, disclosed in the Auction Notice. "Total Purchase Price" is the Winning Bid plus the Buyer's Premium. "Bidder Deposit" is the refundable amount a Bidder places in escrow to bid. "Earnest Money" is the deposit due after winning under the Purchase Agreement. "Escrow Agent" is the independent escrow or title company named in the Auction Notice. "Auction Notice" is the listing page and documents stating the terms of a specific Auction. "Purchase Agreement" is the contract of sale for the property.

24.3 Eligibility and Registration

24.3.1 You must be at least 18, have legal capacity to contract, and register an Account. Entities must register through an authorized signer with authority to bind the entity, and may be required to provide formation documents, ownership information, and signing authority.

24.3.2 You must give accurate and complete information and keep it current. You may bid only for yourself or for an entity or client you have disclosed to us and are authorized to represent.

24.3.3 We may refuse, limit, or revoke registration at our discretion, including because of a failed verification, past default, sanctions concerns, or suspected misconduct.

24.4 Bidder Verification

24.4.1 What we may require. Before you may bid, we or our verification providers may require identity verification, entity and beneficial-ownership information, proof of funds or financing, sanctions and watch-list screening, and other information we reasonably need to reduce fraud and comply with law.

24.4.2 Timing. We aim to complete verification quickly, but we do not promise any timeframe, and additional review may be needed.

24.4.3 What verification means. Verification confirms only that you met our onboarding requirements at the time of review. It is not a representation about any Bidder's financial strength, intentions, or ability to close, and no Seller, Broker, or other Bidder may rely on it as a guarantee. Clearance may be limited to a stated buying-power amount and may be reviewed or revoked at any time.

24.4.4 Your obligations. You must tell us promptly of any material change. You consent to our sharing your verification status, your buying-power tier, and (for the Winning Bidder) your identity and contact information with the Seller, the Escrow Agent, and the closing team as needed to complete the transaction. Our handling of verification data is described in our Privacy Policy.

24.5 Auction Formats and Auction Notices

24.5.1 Each Auction Notice states the format (for example live online, timed, or sealed), start and end times, opening bid, bid increments, whether the Auction is with reserve, with a minimum bid, or absolute (no reserve), the Buyer's Premium, the Bidder Deposit, Earnest Money terms, closing timeline, and any special conditions.

24.5.2 Reserve. In an Auction with reserve, the Seller is not obligated to sell unless a bid reaches the reserve price, which may be confidential. The Auction Notice states whether reserve status is displayed. In an absolute auction, the property will be sold to the highest valid bidder regardless of price, subject to Section 24.16.

24.5.3 Property information. Descriptions, photographs, financial summaries, and documents in the Auction Notice are provided by the Seller or third parties. We do not verify them. You must complete your own due diligence before bidding (Section 24.15).

24.6 Bidder Deposit

24.6.1 To bid you must place the Bidder Deposit stated in the Auction Notice with the Escrow Agent by the method we specify. We do not hold Bidder Deposits in our own accounts.

24.6.2 If you do not win, your Bidder Deposit will be released to you after the Auction closes and results are confirmed, on the timeline stated in the Auction Notice, to the original payment source where possible. Bank or processor delays are outside our control.

24.6.3 If you win, your Bidder Deposit will be credited toward Earnest Money or the purchase price as stated in the Auction Notice and Purchase Agreement.

24.6.4 Forfeiture. If you win and then fail to sign the Purchase Agreement, fund Earnest Money, or close as required, your deposit may be forfeited as described in Section 24.11.

24.7 Bidding Rules

24.7.1 Bids are binding. Each bid is a firm, irrevocable offer to purchase the property at that price plus the Buyer's Premium and other stated costs. You may not retract a bid.

24.7.2 Increments and proxy bids. Bids must meet the minimum increment. If we offer maximum or proxy bidding, you authorize the platform to bid for you up to the maximum you set, and each automatic bid binds you.

24.7.3 Extension (anti-sniping). If a valid bid is placed during the final period stated in the Auction Notice, the Auction automatically extends by the period stated there, and may extend repeatedly, until no new bid is placed in the extension window.

24.7.4 Time and records. Our servers' clock and bid records decide the order and timing of bids. Displayed times and confirmation speeds are estimates, and network delay may affect when your bid is received. A bid is valid only when our system confirms it.

24.7.5 Technical problems. We are not responsible for failures of your device, internet connection, or any third-party service. We may pause, extend, restart, cancel, or reopen an Auction, or void bids, if we detect a technical failure, error, security issue, or suspected manipulation, and our decision is final to the extent the law allows.

24.7.6 Prohibited conduct. You may not:

• place bids you do not intend to honor, or bid through more than one account or through another person to conceal your identity;
• collude with other bidders or anyone else to depress or inflate prices, or agree not to bid against each other;
• place bids on behalf of a Seller or an agent of the Seller ("shill bidding"), or have a Seller or related party bid except where the Auction Notice allows it and the law permits;
• use bots, scripts, or automated tools to bid, or interfere with the Auction, the platform, or other users;
• misrepresent your identity, authority, or financial capacity;
• arrange to complete a transaction outside the platform to avoid fees or these Terms (Section 24.17).

24.7.7 We may reject or cancel any bid, suspend any Bidder, or void an Auction result if we believe these rules or the law have been violated.

24.8 Winning Bid, Buyer's Premium, and Total Price

24.8.1 If your bid is the highest valid bid when the Auction ends (and meets any reserve), you are the Winning Bidder. We will notify you electronically.

24.8.2 The Buyer's Premium is added to the Winning Bid to form the Total Purchase Price. It is disclosed on the Auction Notice before you bid. Closing costs, transfer taxes, title and escrow fees, prorations, and other items are as stated in the Purchase Agreement, and we do not assume any of them.

24.8.3 If the reserve is not met, the Seller may, but need not, accept the highest bid, negotiate with the highest bidders, or decline to sell. No sale occurs until the Seller accepts and the Purchase Agreement is fully signed.

24.9 Purchase Agreement and Electronic Signature

24.9.1 The Winning Bidder must sign the Purchase Agreement, using the platform's e-signature tools, within the time stated in the Auction Notice after the Auction ends. The Purchase Agreement is the binding contract between Seller and buyer. It is not a CRElookup contract, and its terms control the sale.

24.9.2 By using electronic signatures, you consent to do business electronically and agree that electronic signatures and records are legally binding under the federal ESIGN Act and applicable state law. You may request a paper copy and may withdraw consent before signing, but you will then be unable to complete the Auction electronically.

24.9.3 Standard form documents we provide are general forms, not legal advice, and you should have your own attorney review them.

24.10 Earnest Money, Due Diligence, and Closing

24.10.1 The Winning Bidder must deposit Earnest Money with the Escrow Agent within the time, and in the amount, stated in the Auction Notice and Purchase Agreement.

24.10.2 Unless the Auction Notice says otherwise, a purchase at Auction is not contingent on financing, inspection, appraisal, or the sale of other property. If a due-diligence period applies, it is stated in the Auction Notice and Purchase Agreement.

24.10.3 The parties will work toward closing within the time stated in the Auction Notice after the Purchase Agreement is signed. These timelines are targets. Title, survey, lender, and regulatory timing can affect closing, and CRElookup does not guarantee any closing date or that a transaction will close.

24.10.4 The Escrow Agent and title company, not CRElookup, handle funds, title, and the closing itself, and their instructions and fees apply.

24.11 Default and Remedies

24.11.1 Bidder default. If the Winning Bidder fails to sign the Purchase Agreement, deposit Earnest Money, or close on time without a valid right under the Purchase Agreement, the Bidder is in default. The Seller may, as the Purchase Agreement and law allow, keep the deposit and Earnest Money as liquidated damages or pursue other remedies, may offer the property to the next highest bidder, and may relist it.

24.11.2 Platform consequences. We may suspend or remove a defaulting Bidder, bar future bidding, and share the default with the Seller and Escrow Agent.

24.11.3 Seller default. If a Seller fails to deliver the property as agreed, withdraws after the Auction in breach of the Auction Notice, or breaches the Purchase Agreement, the Seller may owe the Winning Bidder remedies under the Purchase Agreement and may owe CRElookup our fees and costs. We may suspend the Seller's account.

24.12 Seller Terms

24.12.1 Authority and accuracy. A Seller represents and warrants that it owns the property or has authority to sell it, that it may sell on the stated terms, that all information and documents provided are accurate, complete, and not misleading, and that it has made all disclosures required by law.

24.12.2 Auction terms and reserve. The Seller must set clear terms in the Auction Notice, including format, reserve or no reserve, minimum bid, Buyer's Premium, and closing timeline. A Seller may not change material terms after bidding opens except as this Section 24 allows.

24.12.3 Withdrawal. A Seller may withdraw a property from an Auction only as the Auction Notice states. If a property is withdrawn after bidding starts, the Seller may owe fees and reimbursement of Bidders' documented costs, and may be barred from future Auctions. In an absolute auction, a Seller may not withdraw once bidding opens.

24.12.4 Seller bidding. A Seller, and anyone acting for the Seller, may not bid except where the Auction Notice discloses that right and the law permits. We may cancel bids that violate this.

24.12.5 Fees. The Seller pays the fees in the listing agreement or order form. Fees may be owed even if the Seller sells off-platform to a Bidder or contact introduced through the Auction.

24.12.6 Licensing. The Seller is responsible for engaging any licensed auctioneer, broker, or attorney that the law requires for the sale.

24.13 Brokers and Co-Brokerage

24.13.1 A Broker who represents a Bidder must register that Bidder and the commission arrangement with us by the deadline in the Auction Notice. We document registrations on the transaction record.

24.13.2 A co-brokerage commission is payable only if stated in the Auction Notice or in a written agreement signed by the Seller, and then only from the Seller's proceeds at a successful closing, as the Purchase Agreement and escrow instructions provide. CRElookup does not guarantee payment of any commission, and disputes are between the Broker and the Seller or their brokers.

24.13.3 Brokers must hold the licenses required in each state where they act, comply with agency disclosure laws, and may not represent both sides without the disclosures and consents the law requires.

24.14 Escrow, Title, and Other Third Parties

Escrow Agents, title companies, verification providers, payment processors, and other third parties are independent. Their services are governed by their own agreements. CRElookup does not control them and is not responsible for their acts, omissions, delays, or insolvency, except as the law requires.

24.15 Property Condition, Due Diligence, and Information

24.15.1 Unless the Purchase Agreement states otherwise, properties are sold "as is, where is," with all faults, and without representations or warranties from CRElookup or, to the extent the law allows, from the Seller.

24.15.2 Before bidding, you should inspect the property, review title, survey, leases, financials, environmental and zoning information, and consult your own attorney, accountant, lender, and other advisers.

24.15.3 Valuations and AI insights. Valuations, price signals, comps, and similar insights from our tools are estimates generated from data and models. They are not appraisals, offers, or advice, may be wrong or out of date, and should not be your only basis for a bid.

24.16 Cancellation, Postponement, and Unsold Properties

A Seller or CRElookup may cancel or postpone an Auction before it closes for reasons including title or legal issues, inaccuracies, a technical failure, a Seller withdrawal permitted by Section 24.12.3, a court order, or suspected fraud. If an Auction is cancelled, Bidder Deposits are released under Section 24.6.2, and we are not liable for a Bidder's costs or lost opportunity except where the law requires. A property may go unsold if the reserve is not met or the Seller declines to proceed.

24.17 No Circumvention

You may not use the Auction platform to identify a buyer or seller and then complete a sale that is part of or follows from the Auction outside the platform to avoid fees. If you do, you remain liable for the fees that would have been due, plus our reasonable costs of collection.

24.18 Auction Fees

Fees for Sellers, Bidders, and Brokers are shown in the Auction Notice or your order form and may include listing fees, a Buyer's Premium, verification or processing fees, and a success fee. Taxes are extra. Except as stated in these Terms or required by law, fees are non-refundable. Section 14 also applies.

24.19 Data, Communications, and Recording

24.19.1 We collect and use bidding and verification information as described in our Privacy Policy, including identity and entity documents, proof-of-funds information, bids, deposits, watch lists, and messages.

24.19.2 We share bidding and transaction information with the Seller, the Escrow Agent, title and closing providers, verification providers, and as required by law. Bids, bid amounts, and a Bidder's screen name or number may be visible to other users during an Auction.

24.19.3 We may record live auction sessions and communications for dispute resolution, quality, and security, and by participating you consent.

24.19.4 We may keep auction, verification, and transaction records for as long as needed for legal, tax, audit, dispute, and fraud-prevention purposes.

24.20 Marketing Claims, Statistics, and Testimonials

Statistics, performance figures, and testimonials on the Auction pages are for general information. Past results do not predict future outcomes.

24.21 Disclaimers, Liability, and Disputes

24.21.1 THE AUCTION SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." CRELOOKUP DOES NOT GUARANTEE THAT ANY AUCTION WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY BID WILL BE ACCEPTED, THAT ANY SALE WILL CLOSE, OR THAT ANY PROPERTY INFORMATION IS ACCURATE.

24.21.2 Sections 19 through 22 (disclaimers, limitation of liability, indemnification, and dispute resolution including arbitration and the class waiver) apply to Auctions, except that each party's rights against the other under a signed Purchase Agreement are governed by that agreement and its own dispute terms.

24.21.3 You will indemnify CRElookup against claims arising from your bids, your default, your listing, or your breach of this Section 24, as provided in Section 21.

24.22 Licensing and Funds

Some states require an auctioneer license, a real estate license, or both, to conduct or facilitate a real estate auction, and some regulate online auction platforms. Where the law requires a license to be disclosed, that information is shown on the Auction Notice. Bidder Deposits and Earnest Money are placed with the independent Escrow Agent named in the Auction Notice. We do not hold those funds in CRElookup accounts. We screen bidders as described in Section 24.4. We do not apply verification or buying-power rules in a way that discriminates on a legally protected basis.

24.23 Auction Support

Auction questions: info@crelookup.com or 1-800-649-1850.

25. Contact

CRELookup, LLC, doing business as CRElookup

• Address: 325 S College Avenue, Indianapolis, IN 46202
• Email: info@crelookup.com
• Phone: 1-800-649-1850
• Abuse and content reports: info@crelookup.com
• Copyright agent: CRELookup, LLC, 325 S College Avenue, Indianapolis, IN 46202, info@crelookup.com
• Privacy requests: info@crelookup.com